Example Page Description Language for webdiag.pl
COMMON COPYRIGHT Marc-Henri Poget ROOT troubleshoot_demo NEW demo000.htm New Troubleshoot TITLE NTIS Troubleshooting Support FNAME demo HELP help.htm#DEPANNAGE Help DATE 98.08.04 TRUE YES FALSE NO QUESTION Question POSSIBLE Possible Solution FONTFACE ARIAL END ################################################## NODE troubleshoot_demo SWITCH Is your question or problem related to NEXT fax2fax Fax-to-Fax ? NEXT web_fax WebFax ? NEXT email_fax EFax ? NEXT vprint Virtual Print ? NEXT fax_adm FaxNet management ? NEXT print_prn Output a Windows file to .PRN format ? NEXT vam Virtual Answering Machine ? URL http://www.ntis.com.tw more information about NTIS products. END END NODE fax2fax IF Is it possible to send a fax from your fax machine ? NEXT check_from_web NEXT check_dial_box END END NODE check_from_web TEXT Connect to the FaxNet Web page and go to the FaxNet billing section. END IF Your transaction appears in the list and the fax has been sent ? NEXT end_troubleshoot NEXT check_fax_net END END NODE web_fax SWITCH The WebFax problem is NEXT cant_attach it is not possible to attach a file using WebFax. NEXT check_fax_net after sending, I don't get a confirmation Web page. NEXT contact_fax_net I get a confirmation page, but the fax isn't sent. END END NODE cant_attach SOLUTION <P> If you are using Microsoft Internet Explorer, the "attach file" feature is not available.</P> <P> If you are using Netscape Navigator, make sure you have the version v2.1 or above.</P> END END NODE email_fax IF After sending, do you get a confirmation mail and the fax has not been sent ? NEXT check_fax_net NEXT no_conf_mail END END NODE no_conf_mail TEXT Make sure that you attached EFAX.TXT with your account number and password. END IF After checking EFAX.TXT, can you send a fax ? NEXT check_fax_net NEXT contact_fax_net END END NODE vprint SWITCH The question or problem is NEXT word_table Word tables are not well printed. NEXT check_fax_net I get the Transaction window and it displays information about my fax, but the fax isn't printed. NEXT vprint_nt I want to install Virtual Print on Windows NT. NEXT contact_vprint none of the two mentionned above. END END NODE vprint_nt SOLUTION Sorry, the current version of Virtual Print doesn't support Windows NT. Wait for the next release of Virtual Print. END END NODE word_table SOLUTION This is normal. All Internet services encounter problems when trying to print Word documents containing tables. END END NODE fax_adm SWITCH The question or problem is NEXT chinese_english how to setup the language of FaxNet management tools ? NEXT contact_fax_adm another problem. END END NODE chinese_english SOLUTION <P> Open the <B>faxop.ini</B> in your FaxNet directory on your PC.</P> <P> Change the key word "english" to "chinese" and restart your software.</P> <P>You don't need to re-install the FaxNet management applications.</P> END END NODE print_prn SOLUTION To output a file to .PRN, follow these steps: <UL> <LI>Install a printer driver which supports PostScript, like for instance <B>HP LaserJet 4/4M Plus PS</B>. <LI>From any Windows application, when printing, select the PostScript driver and choose "output to a file". <LI>Enter the path and filename of the output file, making sure that the extension is .PRN. </UL> END END NODE check_fax_net TEXT Just after sending your fax, log on the server where you are registered. Check the file <B>/var/spool/fax/etc/xferlog</B>. END SWITCH Do you see NEXT recv_send a RECV record and a SEND record ? NEXT recv only a RECV record ? NEXT no_recv_no_send neither a RECV nor a SEND record ? END END NODE recv_send TEXT <P> Wait a little, maybe the server is still busy processing some other faxes.</P> <P> Log on the server which will send the fax to the destination using the phone network, then check the status of its ports using <B>/usr/local/bin/faxstat</B>. END IF Are all the ports busy ? NEXT term_port_busy NEXT term_port_avail END IF Does any port have an error ? NEXT port_error NEXT end_troubleshoot END END NODE port_error TEXT Try to restart the fax server processes. END IF After restarting the fax server, does the port still have the error ? NEXT contact_fax_net NEXT end_troubleshoot END END NODE term_port_busy TEXT Log on the server which will send the fax to the destination using the phone network, then check the <B>/var/spool/fax/etc/xferlog</B> file. END IF Is there a RECV record corresponding to your fax ? NEXT term_recv NEXT term_no_recv END END NODE term_recv SOLUTION Wait a little, all the ports are busy, your fax will be processed soon. END IF After few minutes, has your fax been processed ? NEXT end_troubleshoot NEXT contact_fax_net END END NODE term_no_recv SOLUTION Check the fax routing table in the server where you sent the fax and that the destination server is reachable (using the ping command). NEXT contact_fax_net It's still not working. END END NODE term_port_avail TEXT Examine the output of <B>/usr/local/bin/faxstat</B> more carefully. Watch for the pending jobs. END IF Is your job pending ? NEXT term_recv NEXT contact_fax_net END END NODE recv SOLUTION Maybe the server is very busy, wait a little. END IF After waiting, is there a SEND record in <B>/var/spool/fax/etc/xferlog</B> ? NEXT wait_recv NEXT no_recv_no_send END END NODE wait_recv IF After waiting, is there a SEND record in <B>/var/spool/fax/etc/xferlog</B> ? NEXT recv_send NEXT contact_fax_net END END NODE no_recv_no_send SOLUTION Check that the fax servers are running. NEXT contact_fax_net The fax servers are running and the faxes cannot be sent. END END NODE check_dial_box TEXT Please check that the following numbers have been setup in your dial box: <UL> <LI>your account number, <LI>your password, <LI>the fax number of the FaxNet server where you are registered. </UL> END IF After having checked your dial box, can you send a fax from your fax machine ? NEXT end_troubleshoot NEXT check_fax_net END END NODE vam SOLUTION For all Virtual Answering Machine related problems, please contact: URL mailto:susin@mail.ntis.com.tw Susin END END NODE end_troubleshoot TEXT Congratulations, you have been able to solve your problem by yourself ! END END NODE contact_fax_net SOLUTION Please contact: URL mailto:hung@mail.ntis.com.tw Hung Hua-Hung END END NODE contact_vprint SOLUTION Please contact: URL mailto:beatrice@mail.ntis.com.tw Beatrice Huang END END NODE contact_fax_adm SOLUTION Please contact: URL mailto:sue@mail.ntis.com.tw Sue Tarn END END |