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Troubleshooting: Just the Facts
By Steve Litt

Price: $9.95

Availability: Usually emailed within 48 hours of receipt of electronic payment.

PDF (EBook), 82 pages

ISBN: To be determined

Read it tonight: Use it tomorrow

This is the best organized and most concise source of troubleshooting information available anywhere. Weighing in at a lean 82 pages, you can start reading it at 6pm and finish by 10pm.

Let's say you're starting a new job or assignment tomorrow morning. What's the best thing you can you do tonight to boost your chance of success tomorrow? If you ask me, the answer is to learn the Universal Troubleshooting Process. Knowing how to troubleshoot makes you seem smarter and more competent.

For instance, I once started a contract in which the client had a hugely inflated impression of my skill at their chosen programming language. It could have been a recipe for disaster. Luckily, my first assignment was to fix a problem observed by a user of their program. Because I solved that problem, in 20 minutes, using the Universal Troubleshooting Process, they were tolerant when they saw me programming with the language manual on my lap. Their attitude was "hey, he gets the job done!" Without the Universal Troubleshooting Process, I'd probably have been fired the first day. In other words:

Universal Troubleshooting Process = Improved performance reviews

Who Should Read This Book?

You should read this book if either:

You need to learn the basics of high performance troubleshooting fast.
You want to learn the simplest ways to express, to others, the concepts of troubleshooting.

Who Shouldn't Read This Book?

You should not read this book to become an ultimate authority on troubleshooting or the Universal Troubleshooting Process. You'd read Troubleshooting Techniques of the Successful Technologist for that purpose. You would not read this book to be entertained. For entertainment, read Twenty Eight Tales of Troubleshooting". If you're a manager, read Manager's Guide to Technical Troubleshooting.

What's In This Book?

The easiest way to tell you what's in the book is to show you the top level of the table of contents:

Chapter 1: Here's How To Troubleshoot		1
Chapter 2: The Attitude		11
Chapter 3: The Mental Model		21
Chapter 4: The Universal Troubleshooting Process		29
Chapter 5: Tactics to Narrow it Down		47
Chapter 6: Bottleneck Analysis		59
Chapter 7: Troubleshooting Intermittents		67
Chapter 8: Now Go Do It		75
Chapter 9: The Reward		81
Index		83

Notice the index, weighing in at a meaty 3 pages. The intent of this book is that you read it once, straight through, to learn the Universal Troubleshooting Process. From then on, you can use it as a reference.

It's well known that troubleshooting is a necessary skill for any technologist, and a prime predictor for his or her success. Unfortunately, we're usually too busy to attend classes or read long, hard to understand books. One night with "Troubleshooting: Just the Facts" gives you the tools to become a high performance troubleshooter, with all the career benefits that implies!