Every human activity requires preparation. In troubleshooting, one must
prepare his tools, work area, documentation, and most important, his
attitude.
In troubleshooting, as in any other human endeavor, you must have the right
attitude to succeed. You CAN solve it. It's not magic -- there's always
an explanation. Don't try to fix it, just try to narrow it down. Don't
panic. Don't get mad. Be patient and don't skip steps. Practice teamwork.
When you get in a bind, just ask yourself "how can I narrow it down one
more time?". Or in a bind, devise a distinction-finding matrix involving
"is" and "is not" questions in the realm of "who", "which/what", "where",
"when", and "to what extent".
The best way to get and maintain the attitude is to remember that it
is a mathematical certainty that you will solve any reproducible
problem in a system for which you have knowledge or system documentation.
To see why it's a mathematical certainty, review Step
6, then click your browsers "back" button to return here. Above all,
remember that your troubleshooting power comes from your troubleshooting
process.
NOTE:
See the following articles for more on The Attitude:
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