Tools, Tips and Techniques
By Steve Litt
Troubleshooting: Tools, Tips and Techniques views Troubleshooting as four tools rather than ten steps. But tucked away in the Tips chapter is quick mention of the eight step "Standard Troubleshooting Sequence" destined to become the Universal Troubleshooting Process.
Troubleshooting: Tools, Tips and Techniques is an easy read. Troubleshooters.Com's automotive technician audience will appreciate the book's repair shop viewpoint, as will those running electronic repair shops and those involved in any kind of help desks. Throughput, speed, and maintaining an efficient repair system are emphasized heavily. Efficiency discussions include identifying "defective customers", and prioritizing work. Examples are primarily from the consumer electronics world of time, and are understandable by anyone passing high school science.
If you're curious to see how the Universal Troubleshooting Process came
about, or you run a shop or help desk and crave efficiency, or if you've
learned everything you can from the Troubleshooters.Com website and want
more information in easy, non-technical language, Troubleshooting: Tools,
Tips and Techniques is for you.