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Troubleshooting Techniques of the Successful Technologist
 
Table of Contents
Part I: Troubleshooting and Problem Solving   1
  Chapter 1 If Nothing Else, Remember This!     3
Chapter 2 The Troubleshooting Crisis  15
Chapter 3 Vital Definitions and Concepts  25
Chapter 4 Overview of the Universal Troubleshooting Process  35
Chapter 5 Different Forms of Troubleshooting and Problem Solving  51
Chapter 6 Intermittents and Reproducibles  63
 
Part II: The Universal Troubleshooting Process   73
Chapter 7 Step 1: Prepare  75
Chapter 8 Step 2: Make a Damage Control Plan  81
Chapter 9 Step 3: Get the Complete and Accurate Symptom Description  89
Chapter 10 Step 4: Reproduce the Symptom  105
Chapter 11 Step 5: Do the Appropriate General Maintenance  111
Chapter 12 Step 6: Narrow it Down to the Root Cause  121
Chapter 13 Narrowing Tactics  133
Chapter 14 Bottleneck Analysis  149
Chapter 15 Step 7: Fix or Replace the Bad Component 165
Chapter 16 Step 8: Test  167
Chapter 17 Step 9: Take Pride 177
Chapter 18 Step 10: Prevent Future Occurrence  187
 
Part III: High Productivity Troubleshooting 193
Chapter 19 The Troubleshooting Attitude 195
Chapter 20 Maximizing Observation 223
Chapter 21 UTP Career Boosters 229
Chapter 22 Maximizing Continuous Throughput 235
Chapter 23 Creating Your Own Troubleshooting Process Customizations 253
 
Part IV: Technology Troubleshooting  263
Chapter 24 Troubleshooting Computers and Networks 265
Chapter 25 Troubleshooting Source Code 279
Chapter 26 Troubleshooting and Your Future 299
Index 306
  
Note: These page numbers may change *slightly* due to document preparation.