Troubleshooters.Com Bookstore Presents:

Troubleshooting Techniques of the Successful Technologist

By Steve Litt

ISBN 0-9724825-1-2


  • Print book only: $49.95
  • PDF eBook only: $25.00
  • Both print and eBook: $65.00


  • Print book is staple bound, 110 pound stock covered, 309 pages, about 117,000 words
  • PDF book is standard PDF, 384 pages, about 117,000 words.


NOTE: The content of the two formats is substantially identical, but due to optimization for print and screen viewing, page numbering is different for the different formats.

Availability: Usually shipped within 48 hours of receipt of check and order form.

About this book:

If you're ready for the most authoritative information source for rational, systematic, process oriented troubleshooting, this is it. This is where you find not only information on troubleshooting, but thought patterns so subtle and profound that you can use them to custom-make your own troubleshooting mindset and habits, to precisely fit your strengths and preferences.


This book isn't for everyone. You should not purchase or read this book unless all the following are true:

Let's talk about "the next level". Your current level is "good enough to do well at your job." The information in Twenty Eight Tales of Troubleshooting and Troubleshooting: Just the Facts gets you to that level. The next level is the best troubleshooter in the department, or in the company. The person others come to when a problem seems unsolvable. The person so valuable the company would have to be nuts to lay him off. The person with the knowledge to teach others to troubleshoot.


Beyond its explanation of the UTP, attitude and intermittent solving, "Troubleshooting Techniques of the Successful Technologist" distinquishes itself by comparing and contrasting various problem solving methodologies, incuding the UTP. On completion of this book, you'll know when to use the UTP, when to use a slightly modified version of the UTP, when to use the Theory of Constraints, the method of Kepner and Tregoe, and Root Cause Analysis. When someone explains a problem solving method, you'll be able to evaluate whether that method will help you with your work.

The following is the book's table of contents:

Table of Contents
Troubleshooting Techniques of the Successful Technologist

Part I: Troubleshooting and Problem Solving                                       1
	Chapter 1: If Nothing Else, Remember This!                                3
	Chapter 2: The Troubleshooting Crisis                                    15
	Chapter 3: Vital Definitions and Concepts                                25
	Chapter 4: Overview of the Universal Troubleshooting Process             35
	Chapter 5: Different Forms of Troubleshooting and Problem Solving        51
	Chapter 6: Intermittents and Reproducibles                               63

Part II: The Universal Troubleshooting Process                                   73
	Chapter 7: Step 1: Prepare                                               75
	Chapter 8: Step 2: Make a Damage Control Plan                            81
	Chapter 9: Step 3: Get the Complete and Accurate Symptom Description     89
	Chapter 10: Step 4: Reproduce the Symptom                               105
	Chapter 11: Step 5: Do the Appropriate General Maintenance              111
	Chapter 12: Step 6: Narrow it Down to the Root Cause                    121
	Chapter 13: Narrowing Tactics                                           133
	Chapter 14: Bottleneck Analysis                                         149
	Chapter 15: Step 7: Fix or Replace the Bad Component                    165
	Chapter 16: Step 8: Test                                                167
	Chapter 17: Step 9: Take Pride                                          177
	Chapter 18: Step 10: Prevent Future Occurrence                          187

Part III: High Productivity Troubleshooting                                     193
	Chapter 19: The Troubleshooting Attitude                                195
	Chapter 20: Maximizing Observation                                      223
	Chapter 21: UTP Career Boosters                                         229
	Chapter 22: Maximizing Continuous Throughput                            235
	Chapter 23: Creating Your Own Troubleshooting Process Customizations    253

Part IV: Technology Troubleshooting                                             263
	Chapter 24: Troubleshooting Computers and Networks                      265
	Chapter 25: Troubleshooting Source Code                                 279
	Chapter 26: Troubleshooting and Your Future                             299

	Bibliography                                                            305
	Index                                                                   306

About the Author

They say necessity is the mother of invention. While employed as an audio technician on commission, Steve Litt invented the Universal Troubleshooting Process (UTP) to triple his production, and therefore his income.

After years using and perfecting the UTP, first as an audio technician and then as a software developer, Litt began training others in the UTP, as well as writing books about troubleshooting. Today, thousands are using Litt's Universal Troubleshooting Process, having learned it either through UTP courses licensed by their employers, or by reading Steve Litt's books.

Steve is owner and content lead of Troubleshooters.Com, creator of the Troubleshooters.Com UTP courseware, and author of twelve books. He has an Electrical Engineering degree from Illinois Institute of Technology.

A few final words

This book 100,000 words jam-packed with information. It's neither a fun read like Twenty Eight Tales of Troubleshooting nor a short read like Troubleshooting: Just the Facts. The only reason you'd read this book is to become a best-of-breed troubleshooter -- the kind the boss knows is indispensable. So, if you're ready to move up to the next level, and you want to maximize the likelihood that the news is good the next time your boss calls you into his office, order your copy of Troubleshooting Techniques of the Successful Technologist today.