Troubleshooters.Com
Bookstore
Electronic Order
Form
(1/26/2006)
US shipping addresses only!
[ Canadian customers click here |
Click here to pay by check ]
We use PayPal for safety
For the safety of your financial information, your credit card
information is handled by PayPal, on PayPal's site. PayPal has been in
the business of electronic payments for years. They're safe because
they're experts on secure financial transactions.
Many small business websites have their own shopping carts and credit card
acquisition systems. They look more "professional" handling the whole
job on their own website, but who programmed their system?
system. An "ecommerce contractor"? The website owner himself? The high
school kid down the street? Even if they are great programmers, are
they up to date computer security experts? PayPal is.
Most small businesses share a server with other businesses. Keeping
your information invisible to other inhabitants of that server is
almost impossible. PayPal, on the other hand, has their own server,
buttoned up tight.
The bottom line is this. When you order from Troubleshooters.Com
Bookstore, PayPal acquires your credit card information.
Troubleshooters.Com does not take possession of it. We sleep better at
night that way, and you will too.
You DON'T need a paypal account
You can pay for Troubleshooters.Com(R) books on PayPal
without a PayPal account.
When you get to the checkout screen, you'll see a prompt saying
something like "if you do not currently have a PayPal account, click
here". The "click here" is a button on the screen I accessed. By
clicking on that button, you'll be taken to a series of screens
enabling you to pay with a credit card, without the need for a PayPal
account, and without the need to create a PayPal account. Later in the
sequence you'll be asked if you'd like to create a PayPal account, but
you can simply decline to do so.
You WON'T be required to create a paypal account
When asked if you'd like to create a PayPal account, simply decline
unless you really want to create a PayPal account. Personally, I like
having a PayPal account so people can pay me securely, but you needn't
create one if you don't wish to.
Click each "add to cart" button only once
Depending on the speed of your internet connection and the load on
the PayPal servers, a few seconds might ellapse between your clicking
of an "Add to Cart" or "View Cart" button and the appearance of the
PayPal shopping cart displaying the Troubleshooters.Com(R)
Bookstore merchandise you've selected. Do not re-click the button
until you've waited at least 10 seconds.
The only exception to clicking only once is if you actually want
multiple copies of the same book. Even then, the easier method is to
change the quantity on the shopping cart page and then click the
"Update Cart" button.
If you inadvertently double click a button, you can quickly solve
the problem on the shopping cart page by changing the quantity or
checking the "Remove" box, and then clicking the "Update Cart" button.
We may need to contact you
Both the home phone number and email address fields are optional on
the credit card submission page. However, without contact information,
if there's a problem fulfilling your order, including a temporary out
of stock condition, we will have no choice but to refund your order
and not ship the merchandise.
NOTE: The phone number acquired by PayPal itself is
required, but it is not passed on to Troubleshooters.Com. Instead,
it's retained by PayPal in case there are problems with the credit
card. In order to provide Troubleshooters.Com with your phone number,
you must either write it in on a later screen, or on that later screen
click the radio button to send the phone number you gave PayPal to
Troubleshooters.Com.
When PayPal takes your credit card number, it errors out if you put
spaces in the number. Therefore, put in only the digits of your credit
card number.
We will work with you
The PayPal shopping cart system is one of the easiest to use.
However, if you have any problems ordering
Troubleshooters.Com(R) books, we will work with you, either
by walking you through a special credit card ordering procedure, or if
necessary by helping you pay by check.
We ship promptly and almost never run out of inventory, but if you
have any problems what so ever with our delivery, we will work them
out to your satisfaction, including providing you with a refund if
necessary.
