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The Manager's Guide to Technical Troubleshooting (BETA VERSION)
By Steve Litt

Price: $19.50

Availability: Usually shipped within 48 hours of receipt of check and order form.

Paperback, Staple Bound, 201 pages, 48,000 words

ISBN To be decided

This is a beta version of the book.

Limited Time Special Price for Beta Version

This is a brand new book. It is a beta version -- it has been proofread three times, but has not yet been externally proofread, nor does it contain an index. For those reasons, this $29.50 book is priced at $19.50 for as long as we have the beta printing in stock.

If we run out of the beta books before processing your order, we offer two choices:

We can mail you back your check, uncashed
You can wait for the final version, and we'll mail you the externally edited and indexed final version. You will have saved $10.00 over the $29.50 price for the final version.

Can your technologists troubleshoot?

Do the technologists you oversee solve technical problems quickly and consistently? Or do these symptoms sound familiar:

Fire fighting
Finger pointing
Users make snide jokes
Users scream bloody murder
Excessive variation
Handoff problems
Excessive excuses
Turf wars
Slapstick comedy troubleshooting

If these symptoms sound familiar, it's likely you've already tried pep talks and technical training. The pep talks didn't work because they're already trying hard, whether or not it appears that way. The technical training didn't work because that's not the root cause of their lack of productivity.

The root cause is the lack of a systematic troubleshooting methodology. Your team members know about technology and the system under repair, but don't understand the process of finding the root cause.

The Manager's Guide to Technical Troubleshooting gives you everything you need to know to evaluate your team members' troubleshooting performance, to coach them to improvement, and choose the best training options. Here is the book's table of contents:

Chap#	Chapter Name	Page
1	The Hole in One Syndrome	1
2	The Troubleshooter's Philosophy and Mantra	15
3	Troubleshooting Defined	21
4	Troubleshooting Prerequisite Checklist	31
5	Root Causes and Coathanger Solutions	43
6	The Three Goals of Troubleshooting	51
7	Focus and Consistency	55
8	Troubleshooter, System and User	61
9	Intermittents and Reproducibles	69
10	Choosing a Troubleshooting Methodology	75
11	Introduction to the Universal Troubleshooting Process	95
12	Steps of the Universal Troubleshooting Process	105
13	Tactics for Narrowing the Root Cause Scope	133
14	Troubleshooting Intermittent Problems	153
15	The Attitude	163
16	The Community Support Model	177
17	Troubleshooting as a Going Concern	181
18	Implementing the UTP in Your Organization	193

The best troubleshooting info source for managers

The Manager's Guide to Technical Troubleshooting is by far the simplest explanation of the often misunderstood subject of troubleshooting. If you manage technologists, this book is a career essential. Look what this book contains:

Essential documentation of the ten step Universal Troubleshooting Process (UTP).
Understanding of troubleshooting best practices.
The importance of focus and consistency, and how to promote them in troubleshooting.
How to lead your team in adopting more productive troubleshooting procedures, even if you are not technical.
Evaluation criteria to determine the best troubleshooting process for your department or organization.

At 48,000 words, 201 pages and 18 chapters, The Manager's Guide to Technical Troubleshooting if a quick, no-fluff read, with all the information you need as a manager. Author Steve Litt is considered by many to be the premier authority on the process of troubleshooting.

These aren't easy times. Competition is brutal. The Manager's Guide to Technical Troubleshooting gives you the tools to compete with the best on every type of technical troubleshooting. Order your copy of The Manager's Guide to Technical Troubleshooting today!