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The Manager's Guide to Technical Troubleshooting (BETA VERSION)
By Steve Litt 
Picture of book Price: $19.50 

Availability: Usually shipped within 48 hours of receipt of check and order form.

Paperback, Staple Bound, 201 pages, 48,000 words

ISBN To be decided

This is a beta version of the book.

 

Can your technologists troubleshoot?

Do the technologists you oversee solve technical problems quickly and consistently? Or do these symptoms sound familiar:
  • Fire fighting
  • Finger pointing
  • Users make snide jokes
  • Users scream bloody murder
  • Excessive variation
  • Handoff problems
  • Excessive excuses
  • Turf wars
  • Slapstick comedy troubleshooting
If these symptoms sound familiar, it's likely you've already tried pep talks and technical training. The pep talks didn't work because they're already trying hard, whether or not it appears that way. The technical training didn't work because that's not the root cause of their lack of productivity.

The root cause is the lack of a systematic troubleshooting methodology. Your team members know about technology and the system under repair, but don't understand the process of finding the root cause.

The Manager's Guide to Technical Troubleshooting gives you everything you need to know to evaluate your team members' troubleshooting performance, to coach them to improvement, and choose the best training options. Here is the book's table of contents:


Chap#
  
Chapter Name
  
Page
1

The Hole in One Syndrome

1
2

The Troubleshooter's Philosophy and Mantra

15
3

Troubleshooting Defined

21
4

Troubleshooting Prerequisite Checklist

31
5

Root Causes and Coathanger Solutions

43
6

The Three Goals of Troubleshooting

51
7

Focus and Consistency

55
8

Troubleshooter, System and User

61
9

Intermittents and Reproducibles

69
10

Choosing a Troubleshooting Methodology

75
11

Introduction to the Universal Troubleshooting Process

95
12

Steps of the Universal Troubleshooting Process

105
13

Tactics for Narrowing the Root Cause Scope

133
14

Troubleshooting Intermittent Problems

153
15

The Attitude

163
16

The Community Support Model

177
17

Troubleshooting as a Going Concern

181
18

Implementing the UTP in Your Organization
193


The best troubleshooting info source for managers

The Manager's Guide to Technical Troubleshooting is by far the simplest explanation of the often misunderstood subject of troubleshooting. If you manage technologists, this book is a career essential. Look what this book contains:
  • Essential documentation of the ten step Universal Troubleshooting Process (UTP).
  • Understanding of troubleshooting best practices.
  • The importance of focus and consistency, and how to promote them in troubleshooting.
  • How to lead your team in adopting more productive troubleshooting procedures, even if you are not technical.
  • Evaluation criteria to determine the best troubleshooting process for your department or organization.
At 48,000 words, 201 pages and 18 chapters, The Manager's Guide to Technical Troubleshooting if a quick, no-fluff read, with all the information you need as a manager. Author Steve Litt is considered by many to be the premier authority on the process of troubleshooting.

These aren't easy times. Competition is brutal. The Manager's Guide to Technical Troubleshooting gives you the tools to compete with the best on every type of technical troubleshooting. Order your copy of The Manager's Guide to Technical Troubleshooting today!