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Twenty Eight Tales of Troubleshooting
By Steve Litt

Price: $16.95

Availability: Usually emailed within 48 hours of receipt of electronic payment or check and order form.

PDF (EBook), 221 pages

ISBN: To be determined

The Easy Way to Learn Troubleshooting

Business novels are a type of book in which the characters learn about the subject matter, and the reader learns right along with them. By learning along with the characters in the book, you obtain a deeper and more intuitive understanding of the subject matter, in a book you can't put down. The most famous business novel, "The Goal" by Eliyahu Goldratt and Jeff Cox, sold more than 3 million copies, teaching the Theory of Constraints to a generation of business leaders.

"Twenty Eight Tales of Troubleshooting" is a business novel. Or perhaps more accurately, a book of business short stories. In "Heather's Revenge", a novella sized story, the main character starts with no knowledge of troubleshooting, but out of necessity she learns the entire Universal Troubleshooting Process. You watch her every discovery and stumble, and learn right along with her. You learn the process and the vocabulary.

From there you go on to 27 other short stories, each of which teaches a specific facet of troubleshooting. Some stories are fictional, and some are based on actual events. In each case, you learn right along with the characters.

This book is 221 pages. Here is the table of contents:

Part I: Discovery		1
Heather's Revenge		3
The Loser		67
The Discovery of the Attitude		71
Marching Orders		73
Exploiting a Commonality		75
Easiest First Isn't Always Easy		77
Universal is a Relative Term		85
The Lessons of THE ARTIST		101

Part II: Excellence		106
The Midas Touch in Customer Service		107
Gavin Gray		111
The Grapevine and the Buick		123
Sylvia's Bucking Buick		125
Luck: Master or Servant?		129

Part III: Room For Improvement		131
A Tale of Two Customers		133
Learn From Michael		137
A Legend Before His Time		141
The Man Who Banned Corrective Maintenance		143

Part IV: Intermittents		151
It Only Crashes Twice a Day		153
Relapse: The Persistent Intermittent		155
The Switch that Would Not Stay Rebooted		159
The Power Supply Event		161
The Phantom Keyboard Killer		165

Part V: Toolsmanship		170
Drilling for Dollars		171
Youth to Burn		175

Part VI: The Attitude		178
Litt Takes the Nine Count		179
Trouble Trouble, Miles from Home		183
Jerusalem B		189
The Hallmans Had a Hard Life		197

It's well known that troubleshooting is a necessary skill for any technologist, and a prime predictor for his or her success. Unfortunately, we're usually too busy to attend classes or read long, hard to understand books. A few fun evenings reading "Twenty Eight Tales of Troubleshooting" will make you a Troubleshooting Ninja, with all the career benefits that implies!