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Twenty Eight Tales of Troubleshooting
By Steve Litt 
Price: $16.95

Availability: Usually emailed within 48 hours of receipt of electronic payment or check and order form.

PDF (EBook), 221 pages

ISBN: To be determined

The Easy Way to Learn Troubleshooting

Business novels are a type of book in which the characters learn about the subject matter, and the reader learns right along with them. By learning along with the characters in the book, you obtain a deeper and more intuitive understanding of the subject matter, in a book you can't put down. The most famous business novel, "The Goal" by Eliyahu Goldratt and Jeff Cox, sold more than 3 million copies, teaching the Theory of Constraints to a generation of business leaders.

"Twenty Eight Tales of Troubleshooting" is a business novel. Or perhaps more accurately, a book of business short stories. In "Heather's Revenge", a novella sized story, the main character starts with no knowledge of troubleshooting, but out of necessity she learns the entire Universal Troubleshooting Process. You watch her every discovery and stumble, and learn right along with her. You learn the process and the vocabulary.

From there you go on to 27 other short stories, each of which teaches a specific facet of troubleshooting. Some stories are fictional, and some are based on actual events. In each case, you learn right along with the characters.

This book is 221 pages. Here is the table of contents:

Part I: Discovery   1
 Heather's Revenge   3
 The Loser   67
 The Discovery of the Attitude   71
 Marching Orders   73
 Exploiting a Commonality   75
 Easiest First Isn't Always Easy   77
 Universal is a Relative Term   85
 The Lessons of THE ARTIST   101
     
Part II: Excellence   106
 The Midas Touch in Customer Service   107
 Gavin Gray   111
 The Grapevine and the Buick   123
 Sylvia's Bucking Buick   125
 Luck: Master or Servant?   129
     
Part III: Room For Improvement   131
 A Tale of Two Customers   133
 Learn From Michael   137
 A Legend Before His Time   141
 The Man Who Banned Corrective Maintenance   143
     
Part IV: Intermittents   151
 It Only Crashes Twice a Day   153
 Relapse: The Persistent Intermittent   155
 The Switch that Would Not Stay Rebooted   159
 The Power Supply Event   161
 The Phantom Keyboard Killer   165
     
Part V: Toolsmanship   170
 Drilling for Dollars   171
 Youth to Burn   175
     
Part VI: The Attitude   178
 Litt Takes the Nine Count   179
 Trouble Trouble, Miles from Home   183
 Jerusalem B   189
 The Hallmans Had a Hard Life   197

It's well known that troubleshooting is a necessary skill for any technologist, and a prime predictor for his or her success. Unfortunately, we're usually too busy to attend classes or read long, hard to understand books. A few fun evenings reading "Twenty Eight Tales of Troubleshooting" will make you a Troubleshooting Ninja, with all the career benefits that implies!